Axis Bank on Wednesday launched a registered mobile number update journey via Aadhaar Face Authentication on its mobile banking app.
This newly launched solution allows customers to update their registered mobile numbers digitally, anytime and anywhere, through a secure three step Aadhaar Face Authentication journey, the private sector bank said in a statement. This self-service option complements branch support.
The Aadhaar Face Authentication mechanism validates the customer’s identity by capturing a live facial image and matching it with the photograph available in the Aadhaar database, ensuring secure customer authentication.
To further strengthen safety, the Bank has introduced an additional layer of protection, whereby Mobile Banking transaction limits are automatically reset to default for the first 24 hours once the registered mobile number is updated and the customer re-registers on Axis Mobile App ‘open’.
Sameer Shetty, Group Executive, Axis Bank, said: “By leveraging UIDAI’s robust biometric authentication, we are strengthening a critical customer journey and enabling them to manage essential account details safely, confidently, and with greater ease.”
Published on April 1, 2026
