Bank of Baroda has extended on-the-ground support for customers, opening 184 branches throughout the country, says The Banker.
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ANUSHREE FADNAVIS
Bank of Baroda (BoB) on Wednesday said it has been recognised as ‘Best Bank in India’ at the “Bank of the Year Awards 2025 – Asia-Pacific“ by The Banker magazine, a Financial Times publication.
The magazine noted that BoB has improved customer experience by expanding the use of its phygital branches, which combine in-person and digital services for customers.
“Users can quickly obtain statements, generate income tax payment certificates and update the nominees named who can gain access to a bank account,” the magazine said on its website.
“Customers can contact banking staff directly via video calls for advice on home loans, term deposits and car loans, and can still access assistance face to face through the universal service desks, which can provide help with more complex banking needs,” it said.
The bank has also extended on-the-ground support for customers, opening 184 branches throughout the country, it added.
The Banker observed that smaller business customers were assisted with the introduction of the Smart OD (overdraft) product to help them access working capital.
Further, companies are provided with financing based on their business-to-business sales, reflected in their goods and services tax returns or current accounts. Using digital verification, the financing can be offered in less than 24 hours and creates a new channel for financial inclusion for those who may have lacked access before.
“Retail customers are supported with the creation of liquid fixed deposits, which combine a higher rate of a fixed deposit with the easy access of a savings account. Customers can withdraw from the account without missing out on the agreed rate of interest on the remaining funds,” the magazine said.
MD & CEO Debadatta Chand said, “Bank of Baroda remains committed to serving every Indian by driving inclusive and sustainable growth, advancing nation-building efforts and contributing to India’s progress on the global stage.”
Published on December 10, 2025
