Embattled airline IndiGo’s operations are stabilising, while other airlines are functioning normally, said Civil Aviation Minister Ram Mohan Naidu on Tuesday.
Speaking in Lok Sabha, the minister said that IndiGo’s flights, which dropped to 706 on 5 December, have recovered to over 1,800 and are expected to rise further.
He pointed out that other airlines as well as airports are operating normally without crowding.
Accordingly, the minister informed the House that refunds, baggage tracing and passenger support measures remain under continuous supervision of the ministry.
Besides, he said accountability will be ensured, as the Directorate General of Civil Aviation (DGCA) has issued show-cause notices to IndiGo’s senior leadership and commenced a detailed enforcement investigation.
Furthermore, Naidu said that depending on the outcome of the investigation, strict and appropriate action as empowered under the Aircraft Rules and the Aircraft Act will be taken.
Civil Aviation Minister Rammohan Naidu briefs Lok Sabha on Indigo disruptions
Civil Aviation Minister Rammohan Naidu briefs Lok Sabha on Indigo disruptionsVideo Credit: Businessline
He reiterated that no airline, however large, will be permitted to cause hardship to passengers through planning failures, non-compliance or non-adherence to statutory provisions.
The minister said that safety in civil aviation is non-negotiable.
According to Naidu, India is a founding member of the International Civil Aviation Organisation and remains committed to the highest global safety standards.
Notably, he cited that the revised flight duty time limitations (FDTL) norms are scientifically designed to prevent pilot fatigue.
He added that DGCA has adopted a phased-wise implementation plan for FDTL in consultation with stakeholders.
IndiGo, Naidu said, had assured full compliance with these norms and confirmed its preparedness to undertake its winter schedule.
However, prima facie, it was observed that internal rostering disruptions led to large-scale cancellations, causing inconvenience to thousands of passengers, the minister said.
Consequently, IndiGo has been directed to restructure its operations, add reserve crew capacity, improve passenger handling and restore normal schedules without delay.
Apart from this, enhanced oversight on the ground continues, he said, adding that passengers’ interests have been at the centre of every decision taken by the Government.
Till now, the Centre has intervened to cap fares so that no passenger would be exploited due to sudden demand spikes and opportunistic pricing.
Meanwhile, the airline was ordered to issue refunds promptly, and more than Rs 750 crore has already reached passengers.
For passengers who opted for rebookings, the same were completed without any additional charges.
The Ministry of Civil Aviation (MoCA), he said, is monitoring each case of baggage handling and ensuring that communication with passengers is timely and dignified.
As per the minister, the process of refunds and baggage handling is in its final stages.
Going forward, the minister said the Centre is determined to build a more robust and competitive aviation ecosystem.
Notably, through its policies, the Centre is encouraging more new airlines to start and operate in India, ensuring fair access to airport capacity and eliminating any possibility of duopoly in connectivity and pricing.
More airlines, he said, mean more choice, more affordability and more resilience for passengers.
In the last decade, Naidu cited that Indian aviation has evolved to become more inclusive.
He pointed out that India has emerged as the world’s fastest growing aviation market, with year-on-year passenger growth of around 12 per cent.
India is already the third biggest domestic aviation market, with significant potential for future expansion, Naidu said adding that the Centre’s policies will ensure that this growth trajectory remains intact.
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Published on December 9, 2025


