Meta announces new business-focused features for WhatsApp in India: Details

Meta announces new business-focused features for WhatsApp in India: Details


WhatsApp payment-to-merchant feature


Meta announced several business-focused features for its instant messaging platform WhatsApp at its Conversations event in India on September 20. The American technology company introduced Flows for businesses using WhatsApp Business Platform to create and provide rich menus and customisable forms that support different needs. Besides, it enabled payment options within the chats from diverse platforms besides its own. These platforms include UPI apps, debit and credit cards, and more. Lastly, the company announced that businesses could now apply for verification badge through Meta Verified platform.

“We have continued to innovate with our messaging formats, our group chats and broadcast channels. And it is the same focus that we are bringing to how we support businesses, creating simple to use and easy to scale tools so they can connect with their customers in meaningful ways,” said Mark Zuckerberg, Founder and CEO, Meta.


WhatsApp Flows

It is a new feature for businesses to create in-chat experiences for their customers like booking a reservation, ordering delivery or checking in for a flight, directly on WhatsApp. Businesses will be able to choose from a series of flexible, pre-made building blocks so they can easily design these customisable experiences for their customers. WhatsApp Flows will be available for businesses around the world using the WhatsApp Business Platform in the coming weeks.

Also Read: WhatsApp introduces Channels for instant celebrity and news updates


WhatsApp Payment-to-Merchant


Expanding its payments service in India, Meta enabled payment-to-merchant option on WhatsApp for Indian businesses using the WhatsApp Business Platform. It essentially means WhatsApp users would now be able to send a payment using the payment method of their choice – either WhatsApp or other payment methods including all UPI apps, debit and credit cards, and more – all without having to go to a website, open another app or pay in person. Already live in Singapore and Brazil for small businesses, the feature is now live in India.


Meta Verified for Business

It would allow businesses to subscribe for a fee, and get a verified badge, account support, impersonation protection and other features that would help them amplify their brand online and make it more efficient to chat with customers. The verified program would roll out to Facebook and Instagram business in select countries in the coming weeks. WhatsApp to follow.

Also Read: PM Modi creates his WhatsApp Channels, says ‘Let’s stay connected’

First Published: Sep 20 2023 | 12:52 PM IST



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Micron set to break ground for Sanand semiconductor plant on Saturday

Micron set to break ground for Sanand semiconductor plant on Saturday



Micron Technology is set to break ground for its semiconductor plant in Gujarat’s Sanand on Saturday, September 23, The Economic Times (ET) reported on Wednesday. This comes three months after the chipmaker announced its plans to set up a unit in India. The plant is likely to be operational by late 2024.

The United States-based company is the world’s fifth-largest in semiconductors and has committed to investing $825 million in India. The plant’s cost is likely to be $2.75 billion, and apart from Micron‘s share, the rest will be covered as a subsidy by the Centre as well as the state government. It is the first mega project cleared under the Centre’s $10 billion incentive plan to woo global chip makers.


A few months ago, Micron acquired 10 acres of land, a building and a factory from a troubled auto components maker. The facility is being converted into a pilot assembly, testing, marking and packaging (ATMP) plant.


The ATMP plant is where wafers made from silicon are converted into memory chips. It always includes a “cleanroom”, which has near-zero dust and vibrations and where wafers go through 30 to 40 processes, including etching. The completed chips are sent to a back-end assembly and test facility before they are packaged and sold.


This is the first leg of Micron’s semiconductor play in Sanand and is crucial for the company to sprint towards India’s goal of joining the chip race, seen by the government as critical to a future of technology-led growth. In the second leg, even the testing will be done here, and only the wafer will be imported. This will be at the mega greenfield plant starting December 2024.


“The government expects the first made-in-India chip to roll out on December 24,” Ashwini Vaishnaw, minister for railways, communications and electronics and information technology, had earlier told Business Standard.


The second leg is just a kilometre away from the first. This is where Micron has acquired a substantial 93 acres from the government. It will have a greenfield ATMP plant that will take 18 months and cost $2 billion. The Gujarat government has given a 50 per cent subsidy on the land’s price.


At the heart of Micron’s twin facilities in Sanand will be the cleanroom, totalling 1 million square feet, among the largest for an ATMP plant in the world. It has to be free of dust, or the wafers will be rejected by the machines. The requirement is 1,000 small particles per square metre — a 10th of the norm for an operation theatre.


Despite the automation, it will still generate substantial employment: 5,000 direct jobs and 15,000 to 20,000 indirect ones, comparable with a passenger car factory.



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Google lost map traffic with Apple maps switch on iPhones: Executive

Google lost map traffic with Apple maps switch on iPhones: Executive



By Leah Nylen

Two years after Apple Inc. dropped Google Maps as its default service on iPhones in favor of its own app, Google had regained only 40% of the mobile traffic it used to have on its mapping service, a Google executive testified in the antitrust trial against the Alphabet Inc. company.

Michael Roszak, Google’s vice president for finance, said Tuesday that the company used the Apple Maps switch as “a data point” when modeling what might happen if the iPhone maker replaced Google’s search engine as the default on Apple’s Safari browser.


In a June 2020 email to his then-supervisor, Roszak shared data on how Apple’s switch affected Google Maps usage on iPhones.


“Almost 2 years later we were at ~40% of the prior peak (and assumed the actual loss was greater since Apple Maps usage was also growing across this time),” Roszak wrote in an email introduced in court. The chart Roszak included in the email that showed Google Maps usage on iPhone was redacted from the public version of the document.


The Justice Department alleges that Google has illegally maintained a monopoly over online search by paying billions of dollars to ensure its search engine is the preselected option, known as the default, on web browsers and smartphones. Google’s largest contract is with Apple, which set Google as the default on Safari in exchange for a share of the revenue that the search engine earns through advertising.


The exact amount of money Google pays Apple for its default status isn’t public. The Justice Department said in its opening statement that Google paid between $4 billion and $7 billion for the default on Safari in 2020 — a statement that led to an objection by Apple’s lawyers the next day since that is a public estimate and not the actual figure. 


Roszak said Tuesday that he wasn’t aware of any data that Google keeps on how many users change the search default on their browser or mobile phone. The Apple Maps example was “one data point we have used” to estimate how iPhone owners might react to a change in the search default, he said.

First Published: Sep 20 2023 | 9:34 AM IST



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Newest laptop chips, software will handle GenAI chatbot, says Intel

Newest laptop chips, software will handle GenAI chatbot, says Intel



Intel said on Tuesday that a new chip due in December will be able to run a generative artificial intelligence chatbot on a laptop rather than having to tap into cloud data centers for computing power.


The capability, which Intel was expected to show during a software developer conference held in Silicon Valley, could let businesses and consumers test ChatGPT-style technologies without sending sensitive data off of their own computer. It is made possible by new AI data-crunching features built into Intel’s forthcoming “Meteor Lake” laptop chip and from new software tools that the company is releasing.

 


Intel executives also expect to say that the company is on track to deliver a successor chip called “Arrow Lake” next year, and that Intel’s manufacturing technology will rival the best from Taiwan Semiconductor Manufacturing Co, as it has promised. Intel was once the best chip manufacturer, lost the lead, and now says it is on track to return to the front.

 


Intel has struggled to gain ground against Nvidia in the market for the powerful chips used in data centers to “train” AI systems such as ChatGPT. Intel said Tuesday that it was building a new supercomputer that would be used by Stability AI, a startup that makes image-generating software.

 


But the market for chips that will handle AI work outside data centers is far less settled, and it is there that Intel aimed to gain ground on Tuesday.

 


Through a new version of software called OpenVINO, Intel said that developers will be able run a version of a large language model, the class of technology behind products like ChatGPT, made by Meta Platforms on laptops. That will enable faster responses from chatbot and will mean that data does not leave the device.

 


“You can get a better performance, a lower cost and more private AI,” Sachin Katti, senior vice president and general manager of Intel’s network and edge group, told Reuters in an interview.

 


Dan Hutcheson, an analyst with TechInsights, told Reuters that business users who are weary of handing sensitive corporate data over to third-party AI firms might be interested in Intel’s approach.

 


“AI is still in that class of technology where you need a PhD to do it,” Hutcheson said. Intel Chief Gelsinger’s challenge “is to democratize it. If he can pull that off, and make it so that anyone can use it, that creates a much bigger market for chips – the chips that he makes.”



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Amazon develops version of cashierless technology for clothing stores

Amazon develops version of cashierless technology for clothing stores



By Matt Day


Amazon.com Inc. has developed a new version of its cashierless shopping technology for clothing retailers — in an effort to expand the system beyond convenience and grocery stores.

 


The retail and cloud-computing giant on Tuesday said the latest iteration of its Just Walk Out technology uses radio frequency identification, or RFID, tags to keep track of apparel.


Previously, Amazon’s system has relied on ceiling-mounted cameras and shelf sensors to determine who grabs what. The technology automatically charges a swiped credit card upon exiting the store. But the system can struggle to distinguish goods that are similar in weight and appearance.


Enter RFID tags, which are affixed to individual items and monitored by fixed readers inside the store. The technology has been around for decades and is primarily used to track inventory and foil shoplifters. Avery Dennison Corp. provided the RFID gear, Amazon said in a blog post.


Read more: Amazon Kicks Off Biggest Grocery Reboot Since Buying Whole Foods


Amazon has deployed Just Walk Out technology at a few dozen Go convenience stores and Fresh grocery outlets, as well as stores operated by licensees – mostly sports concessions and airport shops. It’s unclear how many apparel retailers will use the RFID version for fear of relying on a fierce rival for crucial in-store technology.


Amazon has quietly piloted its RFID-enabled Just Walk Out technology at fan shops at two Seattle sports arenas: Lumen Field, home of the National Football League’s Seahawks, and Climate Pledge Arena, of the National Hockey League’s Kraken. Amazon Chief Executive Officer Andy Jassy is a minority owner of the hockey team.  

First Published: Sep 19 2023 | 8:24 PM IST



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Google makes Bard a one-stop AI solution adding Gmail, YouTube, and Maps

Google makes Bard a one-stop AI solution adding Gmail, YouTube, and Maps



Google on Tuesday enabled its artificial intelligence (AI) chatbot Bard to scan through user data of its popular apps like Gmail, Maps, YouTube, Docs, and Drive – based on consent – for more customised use cases. Though still at the experimental level, this is the biggest move so far to combine generative AI capabilities with the consumer services of the search giant.


The new features allow users to use Bard as a one-stop solution for purposes like double-checking its responses and summarising emails. It can also fetch relevant information from various apps like Maps, YouTube, Drive, Docs, as well as Google Flights and Hotels.

Google first announced the features at its annual developer conference in May. However, the company took around four months to roll out the update with a safe and trustworthy experience. Bard currently responds in more than 40 languages and over 230 countries and territories. But the new extension will be only available in English for the beginning.

Also Read: Google’s AI chatbot Bard now available for users with Workspace accounts


“Today we’re rolling out Bard’s most capable model yet. Bard now integrates with Google apps and services for more helpful responses. We have also improved the ‘Google it’ feature (in Bard) to double-check Bard’s answers, and expanded access to more places,” Yury Pinsky, director of product management at Bard, said in a blog post.


Launched in March this year, the conversational AI tool from Google was seen as a move to take on the popular tool ChatGPT by Microsoft-backed OpenAI. Close to 200 million users visited Bard, lagging far behind ChatGPT, according to data from Similarweb, a data analysis firm.


Microsoft in May rolled out its early access programme for Microsoft365 co-pilot tool to integrate OpenAI’s image generator tool DALL-E into PowerPoint to create custom images supporting their content among other features. The programme remains in the invitation-only paid preview version.


The new feature of Google Bard will also allow shared conversations. Users can create a public link to share Bard’s chat and let others continue the conversation and ask Bard additional questions about that topic or use it as a starting point for their ideas.


Some of the interesting use cases of the extensions shared by Google include that of organising a group trip. Users can ask Bard for available dates that work for everyone, as per the data in their apps and also look up real-time flight and hotel information. It can also access Google Maps to offer directions to the airport, and even informative YouTube videos on the same.


Google says the entire process will continue to happen in a privacy-preserving way.


“If you choose to use the Workspace extensions, your content from Gmail, Docs and Drive is not seen by human reviewers, used by Bard to show you ads or used to train the Bard model. And of course, you’re always in control of your privacy settings when deciding how you want to use these extensions, and you can turn them off at any time,” Pinsky added in his blog.


All of these new features will work on the latest version of Google’s foundation AI model PaLM 2. The company said it has been improving the system based on user feedback and new learning techniques to make it more intuitive and imaginative.



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