Ms signs office AI deal with Vodafone, adds features to Excel, Outlook

Ms signs office AI deal with Vodafone, adds features to Excel, Outlook


By Dina Bass and Matt Day

Microsoft Corp. said Vodafone Group Plc signed a large deal to use artificial intelligence assistants for Office and unveiled a range of new AI tools designed to help workers create Excel charts, prioritize emails and collaborate with one another.


Vodafone will purchase 68,000 licenses for corporate versions of the assistants, known as Copilots, after early trials found workers using them saved about three hours a week per person, Microsoft said in a blog post shared ahead of a webcast Monday. Other clients include Honeywell International Inc. and financial services firm Finastra Group Holdings Ltd. Microsoft said Copilot customers increased by more than 60 per cent in the most recent quarter, compared with the previous period, while the number of clients with more than 10,000 users doubled. The company didn’t disclose overall customer totals. 

 


Microsoft has been infusing its product line with AI technology from partner OpenAI and is touting the new features as a second wave of business-oriented Copilots, AI tools designed to turbocharge programs like Teams conferencing software, Word and Outlook, among other applications. 


Connecting popular Office software to AI models from OpenAI helps differentiate Microsoft’s products from rival offerings, including OpenAI’s own. OpenAI last week released a new model, called o1, that can perform some human-like reasoning tasks, and Microsoft said Monday that it would integrate the technology in its own products at some point.


Microsoft has cited strong demand for the earlier versions of the products, and customers praise some of their capabilities, especially the ability to summarize meetings and documents. The Copilots cost $30 a month per user and could one day become a major new revenue stream.

But many features remain a work in progress — generating new content has been more unreliable and the same is true of using the AI tools for things like spreadsheets or tasks that require understanding context. In recent months, skittish investors have signaled impatience with tech companies’ efforts to profit from their massive investments in AI.


Microsoft is also rolling out a new feature for Copilot’s chat application called Pages, which gives coworkers a space to work together using data they create and as well as content generated by the AI software. Pages saves the AI-generated material in one place and lets workers edit and share it with other employees. The new feature is being released Monday and will be widely available later this month. “You can ideate with AI and collaborate with other people,” said Microsoft Chief Executive Officer Satya Nadella. 


Microsoft is also widely releasing its Copilot tools for the Excel spreadsheet app, which will help users create charts and pivot tables. The Excel Copilot can also work with text data and use the Python programming language for things like forecasts and risk analysis. The Python features, in preview now, are accessible using regular language instead of programming code. 


The software giant announced new AI features for Word, Teams and PowerPoint. A new Prioritize My Inbox option in Outlook analyzes a user’s messages based on what emails they respond to and who they report to in the office in order to help declutter. The program, which will be available to preview late this year, also summarizes the messages and explains why they’ve been prioritized. 

First Published: Sep 17 2024 | 12:03 AM IST



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Tech wrap Sep 16, Tech News: iOS 18 rollout, Lava Blaze 3, Motorola Edge 50 Neo, more

Tech wrap Sep 16, Tech News: iOS 18 rollout, Lava Blaze 3, Motorola Edge 50 Neo, more



Apple will start rolling out the iOS 18 operating system to eligible iPhone models today, September 16. Although the new iPhone 16 series, which comes with iOS 18 pre-installed, will be available from September 20, older models that qualify for the update will begin receiving it starting today.


Indian smartphone brand Lava has unveiled the Blaze 3 5G. This device, equipped with the MediaTek Dimensity 6300 5G chip, boasts a glass back, dual stereo speakers, and a new “Vibe Light” feature designed to enhance photography with a studio-like effect. The Blaze 3 5G is available in two colours: Glass Gold and Glass Blue.

 


Motorola, a smartphone brand owned by Lenovo, is growing its Edge 50 series in India with the introduction of the Motorola Edge 50 Neo. According to Motorola, this new model offers US Military Grade certification for durability and an IP68 rating for protection against dust and water. The smartphone includes a 50-megapixel main sensor (Sony LYTIA) and a 3x telephoto camera.


Xiaomi has launched the Redmi Smart Fire TV 4K series in India, featuring two models: a 55-inch and a 43-inch version. Both models come with 2GB of RAM and 8GB of storage. They provide a 4K resolution display and support High Dynamic Range (HDR) for improved picture quality.


According to analyst Ming-Chi Kuo, Apple’s new iPhone 16 series seems to be experiencing lower-than-expected demand. In a report on Medium, Kuo observed that pre-order sales for the iPhone 16 series during the first weekend were 12.7% lower compared to the iPhone 15 series. The drop is especially notable for the iPhone 16 Pro models.


Apple has confirmed that the new iPhone 16 and iPhone 16 Plus models come with 8GB of RAM, an increase from the 6GB RAM found in last year’s base models. Johny Srouji, Apple’s senior vice president of hardware technologies, revealed this information during an interview with Chinese YouTube creator Geekerwan.


Apple is shipping the iPhone 16 series retail units without stickers. As detailed in a recent memo to Apple Store teams, reported by 9to5Mac, the iPhone 16 packaging will no longer include the sticker. In-store buyers can request an Apple sticker if they wish, but those who order online for home delivery will not receive one. Additionally, third-party retailers and carrier partners will not have Apple stickers available.


Apple is releasing the new iOS 18 operating system today, September 16. However, the initial rollout will not include Apple Intelligence features. These advanced AI tools will be introduced in later updates over the next few months. The upcoming iOS 18.1 update, expected by October, will feature initial Apple Intelligence tools like text summarization, text generation, and notification summaries. More advanced functionalities, including Image Playground, Genmoji, and ChatGPT integration, are anticipated with iOS 18.2 in December.


Google’s gesture-based Circle to Search feature, which was previously limited to Pixel and Samsung devices, is expected to expand to more Android smartphones. According to a report by Android Authority, TECNO, a Chinese smartphone manufacturer, has notified YouTuber Ben Sin and Android Central that the feature will be available on its upcoming foldable device, the Phantom V Fold 2, beginning next month.


Meta is reportedly preparing to introduce a new feature enabling users to share comments from Instagram posts to Threads. According to The Verge, app researcher Alessandro Paluzzi has shared an image indicating that a dropdown menu will appear when users comment on an Instagram post. This menu will provide the option to share the comment solely on Instagram or also on Threads.


Apple is reportedly contemplating the use of a rigid plastic casing for the next-generation Apple Watch SE, potentially set for release next year. This move comes after Apple’s previous experimentation with plastic, which was not featured in recent product announcements.


Intel missed out on a contract to design and manufacture the chip for Sony’s PlayStation 6 in 2022, according to three sources familiar with the situation. This loss was a substantial setback for Intel’s efforts to grow its emerging contract manufacturing business.

First Published: Sep 16 2024 | 8:03 PM IST



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India well-poised to benefit from new jobs emerging with AI: Meta India V-P

India well-poised to benefit from new jobs emerging with AI: Meta India V-P



India is well-poised to take advantage of new jobs that emerge from advent of Artificial Intelligence (AI), according to Meta India Vice President Sandhya Devanathan.


In an interview to PTI, Devanathan weighed in on raging debate around AI and its impact on jobs, saying she is of the firm belief that AI would now lead to new opportunities for India.


“I think that India is potentially well-poised to take advantage of new jobs that could come up with AI,” she said.


Devanathan said that the nature of jobs may change, however.


“I think it offers opportunities for new kind of jobs to get created…jobs may change in terms of what they look like, but there will be new things that could end up coming up as a result of that (AI)…and it would lead to new opportunities for us as a country,” she said.

 


The views assume significance in the backdrop of persistent debate in tech circles and civil societies on whether AI will augment the labour market or displace workers.


The Economic Survey in July warned about potential challenges that AI could present, saying it “will create barriers and hurdles to sustained high growth rates for India in the coming years and decades” and that the corporate sector has a responsibility “to think harder about ways AI will augment labour rather than displace workers”.


On the regulatory frameworks in areas such as AI, personal data protection as well as competition in digital markets, Devanathan said Meta welcomes regulations which are “progressive” and balance user safety and innovation.


“This is evolving as we speak…We welcome any regulation that is progressive. There is a need to balance user and citizens safety with innovation, for the country. Both are important goals and we welcome regulations that balance both,” she said.


Facebook and Instagram parent Meta counts India among its key priority markets globally, as rising popularity of its offerings — from Reels to business messaging — and increased engagement on AI tools is supercharging growth here.


India is a leading market for short-form video Reels’ watch-time on Instagram, and the country also represents one of the largest markets for WhatsApp globally. India has also emerged as the largest adopter of Meta AI, the AI-powered chatbot.


Globally, Meta’s revenue rose 22 per cent to USD 39.1 billion for the April to June quarter. Meta Platforms topped street expectations for second quarter revenue and gave a strong sales outlook for the third quarter amid healthy global advertising demand.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

First Published: Sep 16 2024 | 5:08 PM IST



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Salesforce unveils 'Agentforce' AI agents to enhance employee productivity

Salesforce unveils 'Agentforce' AI agents to enhance employee productivity



Global customer relationship management (CRM) giant Salesforce on Monday introduced “Agentforce,” a new suite of autonomous artificial intelligence (AI) agents designed to enhance employee productivity across service, sales, marketing, and commerce.


The AI-powered platform features the Agentforce Atlas Reasoning Engine, which autonomously analyses data, makes decisions, and completes tasks.


The low-code tools in Agentforce enable organisations to easily build and deploy custom agents, said the company.


Marc Benioff, chair and chief executive officer (CEO), Salesforce, said that Agentforce represents the third wave of AI, advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents.

 


“Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey. This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint. While others require you to DIY your AI, Agentforce offers a fully tailored, enterprise-ready platform designed for immediate impact and scalability,” he added.


Benioff said that the vision of the company was to empower one billion agents with Agentforce by the end of 2025.


According to the company, Agentforce, in contrast to copilots and chatbots that rely on human requests, offers a new level of sophistication by operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.


“Like a self-driving car, Agentforce uses real-time data to adapt to changing conditions and operates independently within an organisation’s customised guardrails, ensuring every customer interaction is informed, relevant, and valuable. And when desired, Agentforce seamlessly hands off to human employees with a summary of the interaction, an overview of the customer’s details, and recommendations for what to do next,” said a press release from the company describing the solution.


Salesforce said that the solutions are easy to customise and deploy with clicks, without the need for code. “They can be set up in minutes, are easily scalable, and work around the clock across any channel,” said the company.


Enterprises like Amazon Web Services, Box, Certinia, Copado, Coupa, Google, Honeywell, IBM, Workday, and Zoom are part of the Agentforce Partner Network, which has built more than 20 agents and agent actions that will be available through the Salesforce AppExchange.


“Customers can leverage these specialised actions in Agent Builder to customise the out-of-the-box agents, build new agents with unique skills, and deploy partner-built agents to plan and take action on behalf of any organisation across multiple systems and channels, even outside of Salesforce,” said the company.

First Published: Sep 16 2024 | 5:02 PM IST



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How Intel lost Sony PlayStation deal worth potential  billion revenue

How Intel lost Sony PlayStation deal worth potential $30 billion revenue


Intel (Photo: Shutterstock)


Intel lost out on a contract to design and fabricate Sony’s PlayStation 6 chip in 2022, which dealt a significant blow to its effort to build its fledgling contract manufacturing business, according to three sources with knowledge of the events.


The effort by Intel to win out over Advanced Micro Devices in a competitive bidding process to supply the design for the forthcoming PlayStation 6 chip and Taiwan Semiconductor Manufacturing Co as the contract manufacturer would have amounted to billions of dollars of revenue and fabricating thousands of silicon wafers a month, two sources said.

 


Intel and AMD were the final two contenders in the bidding process for the contract.


Winning the Sony PlayStation 6 chip design business would have been a victory for Intel’s design segment and would have doubled as a win for the company’s contract manufacturing effort, or foundry business, which was the centerpiece of Intel CEO Pat Gelsinger’s turnaround plan.


Gelsinger announced plans for Intel to create a foundry unit in 2021 and formally launched it at an event in San Jose, California, in February of this year. The PlayStation chip deal originated in Intel’s design segment, but would have been a boon to the financial performance of the foundry business after this year’s separation.


Details of the discussions and how Intel missed out on the contract for Sony’s as-yet-unannounced next-generation game console are reported here for the first time.


Typically, Sony consoles sell more than 100 million units across a half decade. For a chip designer, the console business delivers a lower profit than the gross margins of more than 50% for products like artificial intelligence chips, but nonetheless represents steady business that can profit from technology a company has already developed. Sony’s business also could have helped boost Intel’s contract manufacturing business, which now struggles to find big new clients.


A dispute over how much profit Intel stood to take from each chip sold to the Japanese electronics giant blocked Intel from settling on the price with Sony, according to two of the sources. Instead, rival AMD landed the contract through a competitive bidding process that eliminated others such as Broadcom, until only Intel and AMD remained.


Discussions between Sony and Intel took months in 2022, and included meetings between the two companies’ CEOs, dozens of engineers and executives.


In response to Reuters reporting about the PlayStation 6 talks and Intel’s failure to win the business, an Intel spokesperson said: “We strongly disagree with this characterization but are not going to comment about any current or potential customer conversations. We have a very healthy customer pipeline across both our product and foundry business, and we are squarely focused on innovating to meet their needs.” Sony and Broadcom did not respond to requests for comment.


AMD declined to comment.


BACKWARDS COMPATIBILITY


The current generation of Sony’s PlayStation consoles are powered by custom chips with a design contract fulfilled by AMD.


Sony announced the PlayStation 5 Pro last week, but has not yet unveiled the next generation. Years after its 2020 launch, Sony said it sold 20.8 million of the first-generation PlayStation 5 systems in fiscal 2023.


Similar to how big tech companies like Google and Amazon rely on outside vendors to help design and manufacture custom AI chips, Sony relies on experienced design contractors to make the processors for systems.


Console chip designs typically try to ensure compatibility with earlier versions of the system, to allow users to run older games on the new hardware. Moving from AMD, which made the PlayStation 5 chip, to Intel would have risked backwards compatibility, which was a subject of discussion between Intel and Sony engineers and executives, the sources said.


Ensuring backward compatibility with prior versions of the PlayStation would have been costly and taken engineering resources. Allowing PlayStation users to play games they have purchased for older systems is a feature Sony often includes in a next-generation system.


Having missed the first wave of the AI boom dominated by Nvidia and AMD, Intel reported a disastrous second quarter in August. Intel announced plans to cut 15% of its workforce to save $10 billion and has prepared a plan to reduce its capital spending on factory expansion that was a cornerstone to its foundry strategy.


SEEKING A MARQUEE CUSTOMER


The sudden departure of Lip-Bu Tan, a high-profile board member, over differences in Intel’s future, added to the company’s challenges as Gelsinger and other Intel executives presented plans to the board at a meeting last week, multiple sources said. Reuters reported early this month on the planned board meeting, citing a source familiar with the board discussions.


The potential plans include ideas on how to shave off businesses Intel can no longer afford to operate, Reuters reported. Executives are also expected to debate the future of Intel’s programmable chip unit Altera, including a potential sale, and its manufacturing expansion in Germany.


Intel split its design and manufacturing operations under Gelsinger’s tenure, and has reported financial results separately since the first calendar quarter this year. In April, the company disclosed $7 billion in operating losses for the manufacturing businesses.


Intel has struggled to find a marquee customer it can publicly talk about for the first manufacturing process, known as 18A, open to other companies. If Intel had won the PlayStation 6 chip, it could have occupied its foundry unit for more than five years, two of the sources said.


Sony’s console business could have pumped roughly $30 billion into Intel over the course of the contract, according to Intel’s internal projections, two of the sources said. The PlayStation 2 sold roughly 150 million units since its launch in 2000.


A long-term Sony contract would have helped bring in big new clients for Intel’s contract manufacturing effort, two sources said, as Intel continues to struggle with attracting customers to its advanced 18A process.

First Published: Sep 16 2024 | 4:46 PM IST



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iOS 18.2: Key Apple Intelligence features are coming to iPhones in December

iOS 18.2: Key Apple Intelligence features are coming to iPhones in December


Apple intelligence(Photo: Shutterstock)


Apple is releasing its new iOS 18 operating system today, on September 16. However, the initial rollout will not include Apple Intelligence features. These advanced artificial intelligence tools will be available in subsequent updates over the coming months. iOS 18.1, expected to be released by October, will include the first set of Apple Intelligence tools such as text summarisation, text generation, and notification summary. More advanced features such as Image Playground, Genmoji, and ChatGPT integration are anticipated with iOS 18.2 in December.


iOS 18.2: What to expect


According to a Bloomberg report, iOS 18.2 is expected to be available on eligible iPhone models by the end of this year, likely in December. The update will include the following features:

 


ChatGPT in Siri


With iOS 18.2, Apple is expected to introduce ChatGPT integration into Siri. While Siri will continue to handle on-device tasks such as setting alarms and making calls, more complex queries will be processed by ChatGPT. Users will have the option to choose whether their request is sent to ChatGPT for processing. Full system-wide ChatGPT integration is expected to arrive with future iOS 18 updates.


Apple Intelligence in more languages


At the iPhone 16 launch event, Apple confirmed that Apple Intelligence will initially support US English. Localised English support for Australia, Canada, New Zealand, South Africa, and the United Kingdom will be introduced later this year.


Image Playground


Image Playground is Apple’s new image-generating tool that will likely be available with the iOS 18.2 update. It will offer a standalone app for generating images from text prompts and will also be integrated into other apps such as Notes, Messages, and Mail.


Genmoji


Genmoji is another image generation tool that allows users to create custom emojis. Users can generate emojis directly from the keyboard by describing what they want, and these custom emojis can be sent to others in Messages.


Hearing Health for AirPods Pro 2


Apple has announced new Hearing Health features for the AirPods Pro 2 with iOS 18, expected to roll out in December with the iOS 18.2 update. These features aim to offer prevention, awareness, and assistance to users. Notable features include Loud Sound Reduction, Hearing Test, and a Hearing Aid feature, which recently received authorisation from the Food and Drug Administration (FDA) in the US.

First Published: Sep 16 2024 | 4:05 PM IST



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