IndiGo Chief Executive Officer Pieter Elbers
| Photo Credit:
Shahbaz Khan
New Delhi, Dec 11
IndiGo Chief Executive Pieter Elbers has been summoned for a second consecutive day on Friday by the civil aviation safety regulator after he presented detailed facts on the mass flight cancellations.
On Thursday, Elbers met officials of the Directorate General of Civil Aviation (DGCA) as the airline is under investigation for large-scale operational disruption. IndiGo has submitted a revised schedule for winter-season operations to the DGCA on Wednesday. At present, the regulator is examining the airline’s proposal.
Meanwhile, IndiGo said it expects to operate more than 1,950 flights as part of its ongoing stabilisation efforts on Thursday.
Travel vouchers
The airline has simultaneously moved to compensate passengers who were severely affected during the disruption. As per the carrier, ₹10,000 travel vouchers are being issued to impacted travellers, in addition to statutory refunds starting at ₹5,000.
IndiGo said that full connectivity across all 138 domestic and international destinations has been restored since December 8.
The airline said overall operations stabilised from December 9, with no same-day cancellations for the past three days except negligible cases arising from weather, technical or other external factors.
The carrier also stated that its on-time performance has returned to normal IndiGo standards.
The airline said it continues to strengthen network recovery and is currently operating more than 1,900 flights daily. It expects to cross 1,950 flights on Thursday, carrying nearly 3 lakh passengers.
Gradual improvement
The airline’s operational data showed a gradual improvement, with more than 1,700 flights being operated on December 8, over 1,800 on December 9, and more than 1,900 on December 10.
According to the airline, travellers who were stranded for several hours on December 3, 4 and 5 due to airport congestion will receive ₹10,000 travel vouchers valid for any IndiGo journey over the next twelve months.
This amount, the airline said, is in addition to the compensation mandated under government rules, which ranges from ₹5,000 to ₹ 10,000 depending on block time.
In addition, IndiGo has lowered its capacity and revenue guidance for the third quarter of FY 2026 following the civil aviation ministry-mandated 10 per cent reduction in schedules.
Published on December 11, 2025
