Razorpay has unveiled an artificial intelligence (AI) platform aimed at reshaping how businesses build and manage payment infrastructure. Calling it the world’s first Agent Studio built on Anthropic’s Claude Agent SDK, the fintech launched it at its FTX 2026 event on Thursday. The company also launched an agentic experience layer designed to simplify onboarding, payment integration, and operational management for online merchants.
“Businesses don’t just need more software anymore. They need intelligence that can act. With the launch of the world’s first Agent Studio for payments, we’re enabling companies to deploy AI agents that can understand and monitor their revenue flows, resolve payment issues, and unlock insights across billions of transactions in real time,” said Harshil Mathur, co-founder and chief executive officer (CEO), Razorpay, at FTX event. “Our goal is simple: let businesses focus on growth, while payments work in the background for them. I believe this is the beginning of a new operating layer for businesses, where intelligent agents work alongside teams to make financial operations faster, smarter, and more autonomous.”
Commenting on the partnership, Irina Ghose, managing director (MD), Anthropic India said, “Razorpay’s work with Claude shows how AI agents can address real commerce challenges — recovering revenue, resolving disputes, and predicting cash flow. It’s a great example of what AI can do when it’s embedded into the operating fabric of business.”
Razorpay said its AI agents can automatically intervene when customers abandon a purchase, using the context of the transaction to initiate a voice, or message conversation, and encourage completion of the payment.
The agents can also connect with platforms such as Shopify, Shiprocket and WhatsApp to access transactions, and customer data across systems. Razorpay said businesses can also create custom agents using a no-code tool that allows them to define tasks in plain language, enabling automated actions, such as payment follow-ups, dispute responses and cash-flow management.
The firm also introduced an Agentic Experience Platform, an AI layer built with Anthropic’s Claude technology, that allows businesses to manage payment operations through natural-language commands rather than traditional dashboards and forms.
The platform includes tools for faster onboarding, automated reconciliation and simplified payment integrations. Razorpay said businesses can complete onboarding by submitting basic details such as PAN and website information, reconcile settlements by uploading financial records, and integrate payment systems through AI coding or no-code environments, reducing processes that once took hours to minutes.
The company is expanding its push into AI-driven payments, building on earlier demonstrations of “agentic payments” developed with National Payments Corporation of India (NPCI) and OpenAI, and later extended through collaboration with Anthropic.
The company is now integrating these capabilities into in-app commerce, with partners including Zomato, Swiggy and PVR Inox. It is allowing users to discover products, make decisions and complete payments within a single conversational interface rather than traditional checkout flows.
