Air India bets on genAI, to introduce more AI features to address queries

Air India bets on genAI, to introduce more AI features to address queries



Air India plans to introduce sophisticated features to its generative artificial intelligence virtual agent that handles more than 6,000 customer queries daily.


The Tata Group-owned airline is using ChatGPT to analyse even some complex questions it may not be able to immediately answer to improve customer experience in later interactions and is helping it to become more attuned to natural language.


In a release on Friday, Air India said it has become the world’s first airline to have successfully deployed a Generative AI virtual agent ‘Maharaja’, powered by Microsoft’s Azure OpenAI service.


The agent has successfully answered over half a million customer queries since its pilot launch in March 2023, and today manages over 6,000 queries a day in four languages, the release said.


According to the airline, ‘Maharaja’ manages an extensive spectrum of customer queries across 1,300 areas, including those related to flight status, baggage allowances, packing restrictions, check-in, frequent flyer awards, airport lounge access, flight changes and refunds.


The agent speaks Hindi, English, French, and German.


“Of the 6,000-plus questions received each day, over 80 per cent are successfully answered in seconds. About 15 per cent of customer queries today require additional assistance, and Maharaja recognises this automatically and orchestrates a seamless handoff to Air India’s contact centre agents,” the release said.


In the coming months, the airline plans to launch a host of sophisticated features, driven by patent-pending technologies.


“This includes a novel user experience that changes the way customers interact with AI agents with a combination of textual and graphical interactions that can potentially further speed up customer interactions… Air India also plans to enhance the current AI agent with data-driven deep-personalisation capabilities,” the release said.


Satya Ramaswamy, Chief Digital and Technology Officer at Air India, said that after the emergence of Large Language Model driven generative AI capabilities, it is increasingly seeing a definitive shift in guest preferences to use chat interactions to get the information and support they need quickly.


Air India also said that generative AI solutions help automate repetitive and mundane tasks such as booking, cancellation and confirmation, and free up bandwidth for human agents to focus on more complex and value-adding interactions.


The full service carrier has embarked on an ambitious expansion plan.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)



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Apple iPhone SE 4 to feature iPhone 14-like design and Face ID: Know more

Apple iPhone SE 4 to feature iPhone 14-like design and Face ID: Know more


Representative Image: iPhone SE 3

Apple is reportedly working on the next-generation iPhone SE under the codename Ghost. The entry-level iPhone is reportedly tested with the design resembling the base model of iPhone 14. According to a report by MacRumors, the iPhone SE 4 would feature a modern look, large display, and Face ID.


In retrospect, the third-generation iPhone SE features an iPhone 8-like design with a small display surrounded by thick bezels on the top and bottom side. The smartphone does not support Face ID, but has a home button with Touch ID integrated.


According to the news report, the iPhone SE 4 would use a modified version of the iPhone 14 chassis with a flat frame design. The upcoming affordable iPhone is expected to sport a single camera setup with a 48MP rear sensor. The flash placement on the rear is expected to remain the same as on the iPhone SE third generation.


The iPhone SE 4 is also expected to be lighter than the baseline iPhone 14 models due to its single camera design and a custom back plate. No changes in materials are expected for the fourth-generation iPhone SE – expected to use the same T6 aluminium used in the iPhone 14.


The MacRumors report stated that the prototype models of the iPhone SE 4 have been spotted online in black colour that closely resembles the Midnight colour variant available for the iPhone 14.


It was previously reported that the upcoming iPhone SE model would borrow some features from the latest iPhone 15 line-up such as USB Type-C connector and Action Button.


Contrary to previous news that Apple is developing the iPhone SE 4 exclusively for modem testing and that it was not intended for mass production, the MacRumors report states that the device is in the early development process and may eventually launch.

First Published: Nov 10 2023 | 12:41 PM IST



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World Science Day For Peace and Development 2023: All details inside

World Science Day For Peace and Development 2023: All details inside



The World Science Day for Peace and Development is celebrated every year on November 10. It is a day to recognize the role of science in society and features the critical importance of including the public in discussions surrounding the impacts of new scientific developments and to make awareness among individuals. 


The day means to link science with society to give residents information on science for sustainable development and peaceful cohabitation.


World Science Day for Peace and Development 2023: Theme


The World Science Day for Peace and Development 2023 theme is “Building Trust In Science”.


The role of science in forming our aggregate future must be satisfied when there is trust in science. Trust in science powers the development and evidence-based solutions applications for our world’s multifaceted challenges.


What is the history behind World Science Day for Peace and Development?


The concept for World Science Day for Peace and Development arose out of the 1999 World Conference on Science in Budapest, Hungary. The meeting united researchers, policy-makers, and other stakeholders to talk about the role of science in advancing peace and sustainable development.


A vital result of the conference was the Declaration on Science and the Use of Scientific Knowledge, which focused on the significance of science for meeting the difficulties of the 21st century. 


What is the importance of the World Science Day for Peace and Development?


World Science Day for Peace and Development is critical due to the fact that it means to guarantee that residents are kept informed regarding developments in science. It fills in as a sign of the impact science has on our regular routines. It urges us to attract scientific advancements and encourage a more profound comprehension of our planet’s sensitive ecosystem. 


This day engages people from varying backgrounds, from government officials to school students to join in their enthusiasm for science and moulding a more promising time to come.


World Science Day 2023: Quotes


    • “Nothing in life is to be feared; it is only to be understood,” Madame Curie says.      


    • “Two things are infinite: the universe and human stupidity, and I’m not sure about the universe,” said Albert Einstein.    


    • According to Kurt Vonnegut, “Science is magic that works.”

First Published: Nov 10 2023 | 11:59 AM IST



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Apple iOS 17.2 beta enables spatial videos on iPhone 15 Pro models: Report

Apple iOS 17.2 beta enables spatial videos on iPhone 15 Pro models: Report


Apple has reportedly started testing spatial video on the iPhone 15 Pro models with the iOS 17.2 beta update. According to a report by MacRumors, the new beta update for iOS 17.2 adds a new feature for recording spatial videos on the iPhone 15 Pro models that can be viewed in the Photos app.


According to the report, the spatial recording can be enabled from the Camera section in the Settings by toggling on ‘Spatial Video for Apple Vision Pro’ option under camera formats.


Apple at the launch of iPhone 15 series said that the supported iPhone 15 Pro models should be held in stable landscape orientation while recording spatial videos. The videos are recorded at 30 frames per second at 1080p resolution under the new format and can be viewed like a normal video in the Photos app. However, the video appears with ‘Spatial’ label.


For the uninitiated, Apple Vision Pro is an augmented and virtual reality headset that is set to launch in early 2024. Spatial photos and videos are a unique feature of Apple Vision Pro. At the product unveiling earlier this year, Apple said spatial photos and videos would transport the users back to the moment in time.


Currently Meta’s Quest 3 is the only mixed-reality headset available in the market. However, more players are set to join the race. Samsung is reportedly working on a mixed-reality headset gear, which would likely be unveiled at its Galaxy Unpacked event with foldable devices in the second half of next year.

First Published: Nov 10 2023 | 11:11 AM IST



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OnePlus 12 to feature Sony LYT-808 imaging sensor, Qualcomm SD 8 Gen 3 chip

OnePlus 12 to feature Sony LYT-808 imaging sensor, Qualcomm SD 8 Gen 3 chip


Chinese electronic brand OnePlus has confirmed on social media platform Weibo that its upcoming OnePlus 12 smartphone will feature Sony LYT-808 imaging sensor. The Sony LYT-808 sensor on the OnePlus 12 is expected to be a variation of LYT-T808 sensor, which was featured on the OnePlus Open foldable. While the company did not share details of other camera sensors, the OnePlus 12 would likely feature a 64MP periscope zoom lens of an f/2.6 aperture with support for optical image stabilisation.


For reference, the OnePlus Open boast a triple-camera system on the rear encompasses a 48-megapixel main camera sensor (Sony Lytia-808) with optical image stabilisation, a 64MP 3x telephoto with autofocus and OIS, and a 48MP ultra-wide-angle sensor with autofocus. The camera on the main display is a 20MP sensor, and 32MP camera sensor on the cover display. The camera system is co-engineered with Hasselblad. The OnePlus Open boasts 4K 30fps videos in Dolby Vision.


The OnePlus 12 is expected to feature similar rear camera set-up and Hasselblad enhancements that the OnePlus Open has.


Last month at the display maker BOE’s event in China, OnePlus had confirmed that the OnePlus 12 will be powered by the Qualcomm Snapdragon 8 Gen 3 system-on-chip. Besides, the company showcased display related enhancements while confirming that the smartphone would feature a 2K resolution AMOLED screen. The company did not share specifics on the display but said that the display would be powered by OPPO’s first-generation display chip – Display P1. OnePlus said the display chip would allow for a high-precision pixel-level calibration algorithm for better image quality, higher brightness, and lower power consumption. According to OnePlus, the 2K resolution AMOLED display, called “Oriental screen”, has been rated A+ by DisplayMate.


According to news reports, the OnePlus 12 would launch in China in December, followed by a global launch in January 2024.

First Published: Nov 10 2023 | 11:01 AM IST



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Huawei’s chipmaker warns geopolitical tensions creating global chip glut

Huawei’s chipmaker warns geopolitical tensions creating global chip glut



By Bloomberg News


Semiconductor Manufacturing International Corp. warned that a hoped-for smartphone market recovery is another year out, and that geopolitical tensions are fomenting a serious glut in global chipmaking capacity.

 


That outlook clashes with more upbeat comments from Samsung Electronics Co. and Taiwan Semiconductor Manufacturing Co. about mobile demand bottoming soon. China’s largest chipmaker on Thursday reported its third consecutive fall in quarterly revenue, reflecting the depth of the downturn as well as Washington’s broadening campaign to curb China’s tech sector. That result disappointed investors who’d hoped the surprise popularity of Huawei Technologies Co.’s latest smartphones would help offset lost sales.


SMIC is one of the highest-profile companies at the heart of Beijing’s ambitions to build a world-class tech sector less reliant on American innovations. It helped Huawei build the 7-nanometer processor for the Mate 60 Pro, regarded as a breakthrough for two companies the US blacklisted years ago over national security concerns. Riding nationalist fervor, the device sold out rapidly, taking business away from Apple Inc.’s iPhone. 


No analysts invoked Huawei during Friday’s post-results briefing. Instead, SMIC executives spoke about how political tensions had spurred a global build-up of domestic chipmaking capacity. They didn’t name any countries but the US, China, Japan and Europe are among those shelling out incentives to attract local manufacture.


SMIC’s shares slid as much as 6.6% Friday, their most in two months, after reporting a larger-than-projected 15% fall in revenue to $1.62 billion in the September quarter. Net income plunged 80%, also missing estimates. Smaller rival Hua Hong Semiconductor Ltd. fell more than 12% — its biggest fall in over a year — as its own management warned about a weak fourth quarter after results missed estimates.


“From a global perspective, capacity will be excessive. It will take a lot of time to digest the new capacities built in recent years,” SMIC co-CEO Zhao Haijun told analysts on a conference call.


Still, shares of SMIC had climbed roughly 40% since Huawei introduced the $900-plus Mate 60 Pro in late August — just as US Commerce Secretary Gina Raimondo — whose department oversees the complex network of restrictions on chips — was visiting China. 


Huawei itself shows signs of resuming the growth that Washington’s sanctions derailed. State-backed SMIC is projected to return to growth in the peak December quarter, but its prospects may hinge on whether the US — which last month expanded existing curbs on China’s chip sector — is contemplating further sanctions. US lawmakers have called for more restrictions, seizing on Huawei’s unexpected breakthrough.


In the meantime, executives said SMIC continues to grapple with uncertainty in China’s smartphone market — the world’s largest. 


Competition is intensifying in an arena already crowded with players from Xiaomi Corp. to Oppo and struggling to recover from a Covid-era slump. 


Smartphone shipments fell 5% in the third quarter and none of the top five players sold more phones than a year ago, according to research firm Canalys. Major Chinese smartphone makers rely on chips from Qualcomm Inc. and MediaTek Inc., but those two firms also outsource manufacturing to overseas contractors such as TSMC and Globalfoundries Inc.


“The current smartphone replacement cycle wasn’t because of new innovations,” Zhao told analysts. “The overall smartphone shipment for next year should be on par with this year.”


Longer-term, it remains to be seen whether Beijing’s overt support for SMIC and chip-related firms will prop up the bottom line.


SMIC is raising its full-year capital expenditure to $7.5 billion from an earlier guidance of roughly $6.35 billion, suggesting it too is ramping up capacity. The company expects to take delivery of some machinery earlier than scheduled after suppliers were quicker to secure shipping licenses, Zhao said.


“China’s drive toward semiconductor self-sufficiency appears to buffer SMIC against anticipated 3Q headwinds in sales and profit margins, despite broader market challenges from stagnant smartphone and consumer-electronics recoveries,” Bloomberg Intelligence analyst Charles Shum wrote in a note ahead of the results release.



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