Indian gaming to add 100,000 jobs in FY23, grow five-fold in 7 years: Study

by Hansraj Agrawal | Nov 17, 2022 | Technology

Gaming in India is expected to grow by 20-30 per cent and add 100,000 jobs in Financial Year (FY) 2023, said a report about the “next sunrise sector”.

The sector employs 50,000 people, of which 30 per cent are programmers and developers. It has grown from being worth Rs 7,037 crore in FY 2019 to Rs 14,300 crore in FY 2022. The sector is projected to be worth Rs 38,097 crore in FY 2026 and grow five-fold in the next seven years, according to TeamLease Digital’s ‘Gaming- Tomorrow’s Blockbuster’ report.

“Gaming industry is the next sunrise sector due to its increasing user base and the opportunities that this industry is set to offer. It offers jobs across sectors, and that makes it more in-demand. Despite facing hurdles owing to frequent regulatory changes, the gaming industry is expected to create 100,000 jobs by FY23,” said Sunil Chemmankotil, chief executive officer of Teamlease Digital, a human resources and advisory company.

The industry is expected to attract Rs 780 crore in foreign direct investment (FDI) in FY 2023. According to Munira Loliwala, business head–specialized staffing, TeamLease Digital, said the industry will grow 20-30 per cent in FY 2023 and be worth Rs 38,097 crore by FY2026.

“With a 480 million strong gaming community, India is second largest globally, after China. To address this growth, employment in the sector is going to significantly increase. Today, we have a 90% millennials and Gen-Z workforce and the majority of these professionals are aspiring to work in emerging sectors like gaming,” she said.

According to the report, the sector will over the next year add new jobs in programming (game developers, unity developers), testing (games test engineering, QA lead), animation, design, artist (VFX and concept) and miscellaneous roles (content writers, gaming journalists, web analyst).

“With the confluence of Web3 and Metaverse, gamification is not just restricted to traditional gaming avenues but has extended to other emerging tech sectors like E-commerce, FinTech and Education etc. Over the next few years, aided by the sturdy growth in the sector, we will see a catapult impact on employment as well,” Loliwala said.

The industry has more than 40 per cent women whose number in the workforce and leadership roles will increase, the report added.

The highest paying profiles in the gaming industry include game producers (Rs 10 lakh per annum), game designers (Rs 6.5 LPA), software engineers (Rs 5.5 LPA), game developers (Rs 5.25 LPA) and QA testers (Rs 5.11 LPA).

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Realme to set a benchmark in tech industry with new care service system

by Hansraj Agrawal | Nov 17, 2022 | Technology

Customer satisfaction is the key driver for a successful business. How can you make your consumer happy? Naturally, you have to deliver a product that lives up to or surpasses their expectations. But is that all?

It’s one thing to make an excellent product. After you have sold the products, it is essential to help your customers in any way you can and effectively handle the customer’s queries and concerns. Customer satisfaction and retention are greatly influenced by after-sales services. realme being a consumer-centric brand takes its customer’s experience seriously and has built a robust chain of the after-sales service centre.

In October this year, realme launched realme Care service system for seamless and simplified end-to-end customer support for its users. The launch ushers in the brand’s second phase of growth with a stronger emphasis on exceeding expectations for the customer experience.

realme has always been dedicated to providing high-quality services that will enhance the customer service experience and with realme Care, it improved its customer service system, which underlines the strong commitment of realme toward its users. With the assistance of digital technology, realme will ensure to provide a comprehensive service with “service quality” as the cornerstone and “consistency, convenience, and care” as the key values.

Users can now enjoy an added experience with a more intelligent, efficient, convenient, and personalized service system owing to 4D upgrades of double centres, double lines, double guarantee, and a digital customer service platform.

Double centre, a part of 4D upgrades signifies speedier and more skilled maintenance and will be made possible by double centres that include a technical support centre and a service centre. Double Lines are cutting-edge offline and online services that will improve the user experience even further. Customers can now contact realme customer service between the hours of 9 a.m. and 9 p.m. via social media, email, voice, WhatsApp, and web chat.

A total of nine regional languages are now supported by the voice service, including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi and Hindi. With the introduction of realme Care+, Double Guarantee promises uniformity and customization of user services.

Digital customer service platforms increase service efficiency with intelligent and integrated customer service, system SMS notification and live tracking for service process, and multiple self-service options like spare parts prices, software upgrades, knowledge base, pick-up service/TV on-door service, and warranty status checking.

In addition to the realme care service system, it has unveiled realme Care+, which is priced affordably starting at Rs 489. With the Privileged plan, customers can choose from various packages that include extended 1-year warranties, 1-year screen protection, and 1-year accidental and liquid protection.

Subscribers of realme Care+ will have access to the company’s trusted specialists, a simple claim process, and an authorized service centre that uses authentic device parts. realme Care+ is accessible to both current users and new users through offline and online channels, including realme.com.

Owing to the strong service centre network, realme’s 70 million+ consumers in the country can now easily reach customer support through 1000+ service centres nationwide as well as online and offline touchpoints including social media and WhatsApp.

With this new service system, realme has achieved more than 95 per cent 24H installation rate for realme Smart TV’s and 97 per cent NPS (Net Promoter Score) for the last 7 consecutive weeks. The brand has also been awarded “The Performer of Week” by Flipkart for its excellent service during Big Billion Days this year.

–IANS

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(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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India PC market declines by 11.7% as consumer demand slows down: Report

by Hansraj Agrawal | Nov 17, 2022 | Technology

The Indian traditional PC market declined by 11.7 per cent year-over-year (YoY) with a shipments of 3.9 million units in the September quarter after eight consecutive quarters of growth, a report showed on Thursday.

According to new data from the International Data Corporation (IDC), all segments declined except the government, which grew by 91.5 per cent YoY as government orders materialised, leading to strong growth for the third consecutive quarter.

“With schools and colleges opening, the consumer segment is seeing tapering demand for the past few months as demand for remote learning has come to a standstill,” said Bharath Shenoy, Senior Market Analyst, IDC India.

While the desktop and workstation categories grew by 23.4 per cent and 17.6 per cent YoY, respectively, the notebook category declined by 19.5 per cent YoY.

The consumer segment shipped 2.1 million units with online sales helping in picking up momentum at the end of September.

“However, that was not sufficient to prevent a 10.9 per cent YoY decline,: said the report.

HP shipped over 940,000 units and continued to lead the overall PC market with a share of 23.9 per cent.

Lenovo overtook Dell for the second position with a strong showing in the consumer segment where it continued to hold its second position with a share of 18.8 per cent.

Dell Technologies slipped to the third position as it lost momentum in the consumer segment.

Acer Group continued to hold the fourth position with a share of 10.9 per cent.

ASUS maintained fifth position with a share of 9.9 per cent, much higher than the 8.5 per cent share it had in the third quarter last year.

–IANS

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(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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Samsung to bring Xbox Cloud Gaming, Nvidia’s GeForce Now to 2021 smart TVs

by Hansraj Agrawal | Nov 17, 2022 | Technology

Samsung has announced that it is expanding access on its 2021 smart TVs to Xbox Cloud Gaming, Nvidia’s GeForce Now, and other game streaming services.

The applications for Xbox Cloud Gaming, Amazon Luna, GeForce Now, and Utomik will start rolling out next week onA2021 smart TVs, reports The Verge.

“When Samsung Gaming Hub rolled out earlier this year on 2022 TV models, the number one question we received was, when is cloud gaming coming to my 2021 TV?” said Mike Lucero, head of product for gaming, Samsung Electronics.

However, the tech giant’s gaming hub won’t be available on 2021 TVs and only individual appications will be accessible, the report said.

In March last year, the company had unveiled its 2021 lineup of Micro LED, Neo QLED, lifestyle TVs, monitors and soundbars, that aimed to redefine the role of TV in the home and let consumers get the most from their screens — work efficiently, communicate effectively, and explore personal passions.The company which was the number one global TV manufacturer for 15 consecutive years, aimed to break new ground in 2021 to offer consumers extraordinary viewing experiences.

–IANS

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(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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Apple may use USB-C 2.0 in iPhone 15 series, Thunderbolt in iPhone 15 Pros

by Hansraj Agrawal | Nov 17, 2022 | Technology

The next generation Apple iPhones are not coming before September 2023, yet the upcoming smartphones are making headlines on the web. It is because of the recent announcement by the European Parliament to regularise USB type-C as common charging port across electronic devices from 2024. Following the announcement, Apple Executive Greg Joswiak had reportedly confirmed transition to USB type-C on iPhones in order to comply with the regulation approved by the European Parliament.

As time progresses, new reports emerge on the web around the iPhone 15 series. Latest is the report on the USB-C standard by Apple analyst Ming-Chi Kuo. In a series of tweets on Thursday, the analyst said that Apple will abandon lightning port and switch to USB-C port from the second half of 2023. According to Kuo, Apple will use two different USB-C ports on its iPhones for next year. He speculated that iPhone 15 and iPhone 15 Plus will have a standard USB-C port, with USB 2.0 speeds, same as the current Lightning connector. Whereas, the iPhone 15 Pro and iPhone 15 Pro Max will have high transmission speed, supporting at least USB 3.2 or Thunderbolt 3.

For the uninitiated, the European Parliament on October 4 passed a rule standardising the charging port on electronic items. It has selected USB Type-C (also known as USB-C) as the standard port. According to the regulation, all mobile phones, tablets, and cameras sold in the EU must have a USB-C port by the end of 2024. However, for laptops the deadline has been set for 2026.

Unlike its previous iterations, the USB-C has a small oval port with no fixed up or down orientations. Its symmetrical connector makes it easy to plug in. Besides, it is among the industry-standard connectors capable of transmitting both data and power on a single cable. Moreover, it supports fast charging (100W) required by large electronic devices such as laptops and offers super-fast data throughput (40 Gbps). Not just data and power, USB-C also supports sending simultaneous video signals – up to 8K resolution.

Different manufacturers use USB-C for different utilities. One may have a USB-C port on their device but still cannot use all features and functions such as host device charging and video out. Therefore, the EU has made it mandatory for the manufacturers of electronic items to put a dedicated label to inform consumers about the charging characteristics of new devices.

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Ubisoft, Riot Games collaborate to reduce in-game toxic chats: Report

by Hansraj Agrawal | Nov 17, 2022 | Technology

Ubisoft and Riot Games have collaborated on a research project to reduce in-game toxic chats.

The aim of the “Zero Harm in Comms” research project is to use artificial intelligence (AI) to detect disruptive behaviours, reports The Verge.

There will be two primary phases for the new project.

In the initial stage, both companies will try to develop a framework that will enable them to share, collect, and tag data while safeguarding user privacy.

Making sure they were not retaining data that contains apersonally identifiable information, is a crucial first step.

“Once that privacy-protecting framework is established, Ubisoft and Riot plan to build tools that use AI trained by the datasets to try and detect and mitigate disruptive behaviours,” the report said.

Traditionally, “dictionary-based technologies”, which have a list of terms spelt in various ways were used to evaluate whether a message might be dangerous, said Yves Jacquier, executive director, Ubisoft La Forge.

With this collaboration, Ubisoft and Riot intend to use natural language processing to extract a sentence’s basic meaning while also taking the discussion’s context into account, Jacquier added.

If everything goes according to plan, players will see less harmful chat messages.

“It’s not like a project that will be delivered at some point… it’s way more complex than that,” Jacquier was quoted as saying.

–IANS

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(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

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