Firstsource Solutions has announced the appointment of Akash Pugalia as President, Global Trust & Safety. Based in the San Francisco Bay Area, he will spearhead the growth and expansion of the Trust & Safety practice on a global scale.

With over two decades of experience in the BPM industry, specifically in the Media, Entertainment, Gaming, and Trust & Safety sectors, Akash brings a transformative leadership style and a proven track record of
success to this role. Akash is known for prioritizing client satisfaction, stakeholder trust, and operational excellence, fostering enduring relationships and driving significant growth. Akash has played a pivotal role in catapulting a $50 million business into a $1 billion powerhouse within a mere four years. His dedication to innovation is evident through his embrace of cutting-edge AI solutions for proactive threat detection,
showcasing his forward-looking approach to cybersecurity. He has also spearheaded the creation of a non platform-based advisory council focused on tackling online threats.

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First Published: May 10 2024 | 5:54 PM IST

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