GLOBAL DELIVERY HUB. TCS Seven Hills Park in Milford, near Cincinnati, Ohio
As information technology (IT) services firms navigate a stormy AI terrain, industry bellwether Tata Consultancy Services is focused on transforming not just its clients’ businesses but also its own.
This internal overhaul is powered both by its massive Indian centres and a team in the quaint, wooded town of Milford, near Cincinnati, Ohio State, in the US.
As TCS positions itself as an AI-first global technology services company, its Cincinnati global delivery centre serves as a hub for regulated US work, AI innovation, talent development and collaboration with universities.
Moreover, the centre — TCS Seven Hills Park — is not just the IT major’s largest in North America but also its largest self-owned facility globally. The campus is nestled in 220-plus acres of wooded land — a far cry from the concrete urban jungle of most tech parks elsewhere.
“Last year, we had revenue close to $30 billion, of which about 49 per cent comes from North America. That’s our largest market globally,” Rajeev Gupta, Head, Delivery and Capability Centres-US, tells businessline at the Milford facility.
“We aspire to be the world’s largest AI-led technology services company; the work towards that starts from internal transformation, and centres like these are critical to building a future-ready talent pipeline,” he adds. With seating for nearly 1,100 employees, the Cincinnati outpost is helping translate the futuristic expectations of clients into practical tech solutions at its ‘Bringing Life to Things’ lab.
Inaugurated in 2024, the lab works on rapid prototyping and next-generation engineering solutions focused on the internet of things (IoT), AI, generative AI (GenAI) and software-defined vehicles (SDVs).
It has clients and partners across sectors, who visit the lab regularly to ideate with the team, identify opportunities and find ways to build solutions to their problems.
The advanced projects bridge physical engineering with AI. Among the high-profile projects anchored here is a digital twin of a human heart — a virtual replica of the organ, built using real-time biometric tracking and GenAI. “Our objective is to get our customers out of POC (proof-of-concept) purgatory. So, some things here are commercialised, but some of the more new-age applications are still a few steps away from commercialisation,” says Brian Purvis, Project Manager, TCS.
The centre also designs solutions to train robots to work in the real-world environment — simulation systems help program a factory robot to pick up a part, apply the right pressure and other haptics. There is a section displaying 3D printing capabilities.
The campus now hosts the new specialised computer systems Nvidia Spark and Thor to work on cutting-edge AI models. You cannot also miss the drones flying around, enthusiastically operated by engineers in their downtime.
Set up in 2008, the facility’s location in Cincinnati helps TCS access a readily available talent pool in a 400-500 mile radius. “The retention rates here are also some of the best in the industry,” says Gupta. “We continue to expand in other US locations, but Cincinnati will continue to be one of our largest delivery centre locations,” he adds.
(The writer was in Ohio on a foreign press tour organised by the US State Department)
Published on July 13, 2026
